Introduction
At Urban Dreams® Bedding, we understand that your privacy is important. This Privacy Policy outlines the types of personal information we collect, how we use that information, who we share it with, and the choices you have regarding our collection and use of such information.
We created this Privacy Policy to demonstrate our commitment to the privacy of our customers and website visitors. We encourage you to read this Privacy Policy carefully before using our website or submitting any personal information to us. By using our website or providing us with your personal information, you consent to the collection, use, disclosure, and procedures this Privacy Policy describes. If you do not consent, please do not use our website or submit any personal information to us.
What Information Do We Collect?
Information You Provide Directly to Us
We collect information you provide directly to us, such as when you make a purchase, contact us via chat or email, create an account, request information, sign up for our newsletter, participate in surveys, contests or promotions, leave comments or reviews, or otherwise communicate with us. This information may include:
- Contact information – such as your name, mailing address, email address, and phone number
- Payment information – such as your payment card number, security code, and billing address
- Account information – such as your username and password to access your account
- Communications – such as emails, letters, chat sessions, and social media posts you send to us
- Feedback – such as reviews you write, or information you provide in customer surveys
- Marketing preferences – such as whether you want to receive marketing communications from us
Information We Collect Automatically
We also automatically collect certain types of information when you visit our website, such as:
- Log data – Information about your use of our website, such as IP address, access dates and times, pages viewed, time spent on pages, browser type, and other anonymous traffic data.
- Device information – Details about the computer or mobile device you use to access our website, including the hardware model, operating system and version, unique device identifiers, and other information.
- Location information – Your device’s geographic location while interacting with our website and services, with your consent. This allows us to provide location-based information and services.
- Cookies and similar technologies – Technologies like cookies, web beacons, pixels, and local storage allow us to collect information about how you interact with our website and tailor your experience. You can control these technologies in your browser or device settings.
Information from Other Sources
We may collect information about you from other sources, such as:
- Social media platforms – If you interact with us on social media, we may collect information from your social media profile, such as your interests, posts, likes, etc.
- Publicly available sources – We may collect information from public databases or other sources available to the public.
- Joint marketing partners – We may receive information about you from companies we partner with.
How Do We Use Your Information?
We use your personal information for the following purposes:
- Process, fulfill, and follow up on orders and provide customer service
- Manage your account and provide services you request
- Communicate with you about orders, products, services, and promotions
- Personalize your experience on our website
- Provide social media features and personalize third-party ads
- Improve our products, website, and services
- Conduct analytics to understand customer needs and preferences
- Detect and prevent fraud, abuse, security risks, and other harmful activity
- Comply with legal obligations
How Do We Share Your Information?
We do not sell or rent your personal information to third parties. We only share it in the following circumstances:
- Service providers – We share information with companies that help us operate, provide, improve, deliver, and customize our services. These providers are obligated to only use your information on our behalf.
- Business transfers – If we undergo a merger, acquisition, bankruptcy, or other transaction, your information may be transferred to the new entity. You will be notified if any such transfer occurs.
- Law enforcement and legal requests – We may share information with law enforcement or other governmental agencies if required by law or when we believe disclosure is necessary to protect our rights or safety.
- With your consent – We may share your information for any other purpose with your consent.
Your Choices & Rights
You have several choices and rights when it comes to our handling of your personal information:
- Access your information – You may request access to the personal information we hold about you.
- Correct your information – You may ask us to update or correct inaccuracies in your personal information.
- Delete your information – Under certain circumstances, you may ask us to erase your personal information from our systems.
- Object to processing – You can ask us to stop using all or some of your personal information if we are relying on a legitimate interest to process your information.
- Restrict processing – You have the right to ask us to restrict the processing of some or all of your personal information if there is disagreement about accuracy, legitimate usage, or while your deletion request is pending.
- Portability – You may request a copy of your personal information in a common portable format so you can transfer it to another provider.
- Marketing choices – You may opt out of promotional emails and other direct marketing at any time by following the unsubscribe link in the respective message, adjusting your email preferences in your account, or contacting us directly.
Data Retention
We retain personal information for the length of time needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We delete your personal information when it is no longer needed for the purposes for which we originally collected it.
Security of Your Information
We use industry standard technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. These include internal security policies, network firewalls, intrusion detection, and other security technology.
While we implement safeguards designed to protect your information, no security system is impenetrable. We cannot guarantee the security of our systems or databases, nor can we guarantee that personal information we collect about you will not be breached, intercepted, destroyed, accessed, or otherwise disclosed without authorization. You use our website and provide us with information at your own risk.
Children’s Privacy
Our website is not directed at children under 16. We do not intentionally collect personal information from children under 16 without the consent of their parent or legal guardian. If you believe that a child has provided us with their personal information, please contact us so that we can delete this information.
Changes to this Policy
We may change this Privacy Policy from time to time by posting an updated version and revising the “Last Updated” date. If we make significant changes, we may choose to notify you by email, on our website, or other means. We encourage you to review this policy periodically to stay up to date on our privacy practices.
International Data Transfers
We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred to, stored, and processed in the United States or other locations where our servers reside or where we work with third-party service providers. By using our website and providing us with your personal information, you acknowledge the transfer, storage, and processing of your information to these locations.
Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy, data practices, or anything else related to your privacy, please contact us:
- By email: [email protected]
- By phone: 555-555-5555
- By mail: 123 Main St, Anytown, US 12345
We will respond promptly to any inquiries related to our use of your personal information.
Your California Privacy Rights
If you are a California resident, California law provides you certain rights regarding your personal information.
Right to Notice – You have the right to be notified regarding the categories of personal information collected and the purposes for which your information is used. This Privacy Policy serves as that notice.
Right to Request Deletion – You have the right to request the deletion of your personal information we have collected about you, subject to certain exemptions.
Right to Non-Discrimination – You will not receive discriminatory treatment if you exercise any of your privacy rights.
To exercise your California privacy rights, you may contact us as outlined in the “Contact Us” section above.
Your Nevada Privacy Rights
If you are a Nevada resident, Nevada law provides you certain rights regarding your personal information.
Nevada residents may submit requests to opt out of sales of certain personal information to third parties, or request the personal information we have collected, subject to certain exemptions under Nevada law.
To submit an opt-out or access request, please contact us as outlined in the “Contact Us” section above. Per Nevada law, we will provide details confirming receipt of your request within 10 days and provide information or action on your request within 60 days.
Your New Jersey Privacy Rights
If you are a New Jersey resident, New Jersey law provides you certain privacy rights.
As required by New Jersey law, we will publish a notice if we experience a security breach resulting in unauthorized access to certain computerized personal information. We will publish this notice by posting it on our website or sending individual notices based on the contact information we have for you.
Upon request, New Jersey residents may obtain from us once per year, free of charge, records of personal information we disclosed to third parties for their direct marketing purposes over the past 12 months. To request this disclosure, please contact us as outlined in the “Contact Us” section above.
Your Utah Privacy Rights
If you are a Utah resident, Utah law provides you the right to opt out of certain disclosures of Personal Information to third parties for their direct marketing purposes.
To submit a request to opt out, please contact us as outlined in the “Contact Us” section above. We will comply with your request within 30 days.
Conclusion
Thank you for taking the time to review our Privacy Policy. We hope this outline of our data practices helps you understand how we aim to protect your privacy as we provide our services. Please do not hesitate to reach out if you have any additional questions or concerns!
